Frequently Asked Questions

We decided to make this page for you guys that we can't respond to right away. If you have any other questions please see our Contact Page.

Is your website safe?

- Yes, if you read Our Story then you will see that we are a verified and trusted website by many partners such as Google, Shopify, and more. You can learn more about our Guaranteed Safe Checkout on Our Story Page as well. 

Is my information kept private and safe?

- Yes, we don't receive any of your payment info. We only receive your address to ship your items and your email if you signed up for future promotions.

How can I track my order?

- If you do not receive a tracking number then Email us admin@puptoria.com and we will check your order status. 

Can I make changes to my order such as address change, or product change?

- Yes, if you contact us in the first 24 hours after you placed an order. If you contact us after this time period then you will have to go through the shipping courier for the address change. 

How can I contact you immediately?

- If your problem is urgent please call or text 304-315-2110. If calling and we are not available please leave a message and we will get back to you as soon as possible!

How can I cancel or return my order? Will I receive a full refund?

You can cancel or change an order up to 24 hours of placing the order. If you would like to cancel your order then email us your order number and name and we will cancel your order for you. You will receive a full refund shortly after. Also if your item has been shipped then you will have to see our Return Policy Page for more details. 

How long is processing and shipping time?

- Processing your order takes about 3 - 5 business days, and shipping takes about 2 - 4 weeks! In most cases your order should get to you in about 2 weeks at the most.